Tuesday, 12 April 2011

Dealing with Problems

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Practices of an Agile Developer (Neill Alexander) (Hunt Subramaniam)
- Highlight Loc. 206-11  | Added on Thursday, March 31, 2011, 09:02 AM

You may not believe this, but not everyone always has the outcome of the project as their top priority. Not even you. Consider your first, "default" reaction when a problem arises. You might inadvertently fuel the problem by saying things that will complicate things further, by casting blame, or by making people feel defensive. Instead, take the high road, and ask, "What can I do to solve this or make it better?" In an agile team, the focus is on outcomes. You want to focus on fixing the problem, instead of affixing the blame. Blame doesn't fix bugs.

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Practices of an Agile Developer (Neill Alexander) (Hunt Subramaniam)
- Highlight Loc. 221-24  | Added on Thursday, March 31, 2011, 09:03 AM

On an agile team, the situation is different. If you go to an agile team member with a complaint, you'll hear, "OK, what can I do to help you with this?" Instead of brooding over the problem, they'll direct their efforts toward solving it. Their motive is clear; it's the outcome that's important, not the credit, the blame, or the ongoing intellectual superiority contest.
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